Contact Methods for Asian Clients

Live Chat

Live chat is one of the most convenient and fastest ways for Asian clients to get in touch with Exness. It is available directly on the Exness website and through the mobile app.

• Availability: Live chat support is available 24/7, ensuring that traders can receive help at any time, no matter where they are in Asia.
• Languages Supported: Exness offers live chat support in multiple Asian languages, including Chinese (Mandarin and Cantonese), Thai, Vietnamese, Indonesian, Malay, Hindi, Bengali, and more.
• How to Access: To access live chat, simply visit the Exness website or open the Exness mobile app, and click on the live chat icon to start a conversation with a support representative.

Email Support

For more detailed inquiries, Exness provides email support tailored to the needs of its Asian clients.

• Regional Email Addresses: Exness offers specific email addresses for different types of inquiries, including support, compliance, and partnerships. Clients can send their queries to these addresses to receive a more focused and specialized response.
• Response Time: Typically, Exness aims to respond to emails within 24 hours. However, response times may vary depending on the complexity of the query and the specific region.
• Languages Supported: Email support is available in multiple languages, ensuring that clients can communicate in their preferred language. This includes major Asian languages such as Chinese, Thai, and Indonesian.

Phone Support

For clients who prefer to speak directly with a representative, Exness provides phone support across various Asian countries.

• Regional Phone Numbers: Exness offers dedicated phone lines for key markets in Asia, including China, Thailand, Malaysia, and more. Each phone line is tailored to the local language and time zone.
• Operating Hours: Phone support is available during specific hours depending on the region, with many lines offering extended or even 24/7 support to accommodate the needs of traders.
• Languages Supported: Phone support is offered in a wide range of languages spoken in Asia, including Mandarin, Thai, Vietnamese, Malay, and others.

Help Center

The Exness Help Center is an extensive online resource that provides self-service support for traders in Asia.

• Localized Content: The Help Center offers articles, guides, FAQs, and tutorials that are localized to meet the needs of Asian clients. This includes content in multiple languages commonly spoken in Asia.
• Comprehensive Resources: Traders can find detailed information on a wide range of topics, from account setup and platform usage to advanced trading strategies and technical troubleshooting.
• Access: The Help Center can be accessed through the Exness website, and it is available 24/7, providing immediate support for common queries and issues.

Social Media Channels

Exness maintains an active presence on social media platforms popular in Asia, providing an additional channel for clients to reach out.

Language Support in Exness Asia

Exness recognizes the linguistic diversity of Asia and is committed to providing comprehensive language support to ensure that all clients can access services, support, and resources in their preferred language. By offering multilingual support, Exness makes it easier for traders across the continent to communicate effectively, understand complex trading concepts, and resolve issues quickly.

Exness provides customer support in multiple languages commonly spoken across Asia, ensuring that clients can receive help in their native tongue.

Languages Supported: 

Exness offers support in a wide range of Asian languages, including:

• Mandarin (Simplified and Traditional)
• Cantonese
• Thai
• Vietnamese
• Indonesian (Bahasa Indonesia)
• Malay
• Hindi
• Bengali
• Japanese
• Korean
• Urdu
• Tagalog
• Arabic

24/7 Availability: 

Multilingual support is available 24/7, ensuring that traders can get assistance at any time, regardless of their location or time zone. This round-the-clock availability is crucial for a region as vast and diverse as Asia.

Exness Offices

Exness does not have physical offices located in Asia. However, the company provides comprehensive online support and services to clients in the region. Exness is committed to being available whenever you need assistance, with customer support accessible by phone, live chat, and email. 

These offices help Exness deliver localized support and services to clients in different regions. If you need assistance, you can also contact Exness through their online support channels available 24/7. For more information, please visit Exness Contact Page.

Conclusion

Exness’s feedback and complaints process is designed to be straightforward, transparent, and accessible for all clients in Asia. By providing multiple channels for feedback, offering multilingual support, and ensuring a fair and timely resolution of complaints, Exness demonstrates its commitment to maintaining high standards of customer satisfaction and continuously improving its services. Clients can be confident that their voices are heard and that Exness is dedicated to addressing their concerns effectively.